Payment Policy

At topluxurys.com, customer satisfaction is our priority. If you are not fully satisfied with your purchase, you may request a refund under the following conditions:

Eligibility for Refunds

• Refund requests must be made within 15 days of delivery.

• Items must be unused, unworn, and in original packaging.

• Proof of purchase (order confirmation or receipt) is required.

Non-Refundable Items

• Clearance or final sale items.

• Used, damaged, or altered products not caused by our error.

• Personalized or custom-made products.

• Shipping fees are non-refundable.

Refund Process

1. Contact our customer service at kukucoshop@gmail.com with your order number and refund request.

2. Our team will provide instructions and return address if the item needs to be sent back.

3. Once the returned item is received and inspected, we will notify you by email regarding the approval or rejection of your refund.

Timeline

• Approved refunds will be processed within 3–5 business days.

• Refunds will be credited to your original payment method (credit card, PayPal, etc.).

• Processing time may vary depending on your bank or payment provider.

Partial Refunds

Partial refunds may be granted (if applicable) for items that are not in their original condition, damaged, or missing parts for reasons not due to our error.